What is Customer Radar?
Any company or organisation that deals with large volumes of people will find it difficult to understand what the vast majority of their customers are thinking at any one time…until now!
Our Patent Pending technology allows you to read the mood of your customers. It gives you the insight into how well you delivered on their expectations and enables you to drive your business with live independent information?
Live insights at your fingertips
Imagine having a live dashboard at your fingertips where
you can see the performance of your whole company
being benchmarked based on real time customer
feedback. The dashboard allows you to drill down into
areas of strength or weakness and find out what is
happening based on your customers experience.
Manage customers expectations live
Would you like to be able to manage dissatisfied
customers as soon as they let you know they’re
un-happy? Not only giving you the chance to fix the
problem but retain their business and win them over
with world-class customer management.
FAQs
- Multi outlet retailers
- Events companies
- Local & central government
- Research companies
- Organisations that have large volumes of customers and/or many locations
- Organisations who gain customer feedback or performance insight via mystery shopping, feedback forms, complaints boxes, people with clipboards and Online research
- Real-time consumer feedback on customer satisfaction, products or services
- Live benchmarking and customer insights to identify areas of strength and weakness
- Drive competitive improvement in your business daily
- A clear view of your company from the customers perspective
- Gain insights and improvement into staff behaviours
- Build a line of communication directly with your customers
- Create new revenue opportunities
- We make it easy for the customer to provide feedback using the Customer Radar 3 step process.
- They are invited to provide feedback to your company via text using their mobile phone.
- The Customer Radar programme manages the data, collates the information, analyses results, creates live benchmarking and reports the results in a simple easy to use dashboard.
- The programme is easy to implement, quick to train staff & there is no need to interfere in your technology or point of sale systems.
It created a new level of accountability that we had not had before. As a result we were able to focus on specific areas where we could gain immediate improvement.
Noel Leeming
The system also allowed immediate, on-site access to the responses as they came in…
Auckland City Council
I would recommend this programme to anyone who cares what their customers think, who wants their staff to excel and their sales to grow. Shouldn’t that be everyone?
Cheapskates
The Customer Radar programme has given us the best insight we have ever had into how we are delivering on customer expectations. Best of all the support for the product is at all levels of the business because they can use it immediately to drive improvement.
Muffin Break
We have no hesitation in recommending Customer Radar as a powerful tool in developing excellent customer service.
Stonyridge